Zoovu Platform availability incident

Major incident Orca Digital Assistants Visual Configurators Zoe GenAI Product Experts​ Barracuda Digital Assistants Visual Configurators Zoe GenAI Product Experts​ Data Platform Update Service Data Platform Update Service Search Services Search Services
2025-11-18 12:00 UTC · 4 hours, 6 minutes

Updates

Resolved

Cloudflare reported the incident as fully resolved at 19:28 UTC on 18/11/2025.

We have monitored the Zoovu Platform and all Zoovu solutions since the resolution and can confirm that the previously observed issues have not reoccurred.

All services are operating normally.

November 19, 2025 · 06:55 UTC
Monitoring

Cloudflare has announced the incident as mostly resolved, though some intermittent issues may still occur.

Zoovu Platform, along with all Zoovu solutions, has largely returned to normal operation. Traffic levels are back to pre-incident values.

Our engineering and support teams are actively monitoring and validating the system’s stability.

November 18, 2025 · 16:23 UTC
Issue

We are currently experiencing infrastructural issues related to the ongoing Cloudflare availability incident.

The Zoovu Platform, as well as certain integrated Zoovu solutions might be temporarily unavailable.

Our engineering teams are actively monitoring the situation and tracking Cloudflare’s progress to implement appropriate mitigation steps and restore full functionality to our services.

November 18, 2025 · 12:09 UTC

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